One trusted team for your heat pump and HRV—from installation to replacement.
Installation, documentation, cleaning, maintenance, diagnosis, repair, protection and replacement — handled by one accountable company.
- Service for most major brands
- Before-and-after documentation
- Clear pricing before work begins
- Heat pump and HRV care under one company
- Halifax-based service team
Installed by someone else? We can still help.
You do not have to go back to the company that installed your system. We service most major heat pump and HRV brands, document what we find, and give you a clear recommendation.
How can we help?
Pick the closest match and we will take you to the right starting point.
Guided troubleshooting first, then a licensed diagnostic visit if needed.
Deep cleaning for indoor heads, or annual technical maintenance.
Request an installation assessment for your home.
Air exchanger cleaning, inspection, or a combined visit.
Portfolio cleaning, reporting and preventative maintenance.
Answer a few questions and we will point you to the right starting point.
Every service you need, in one place
Start where your system is today. Each service has a clear scope, a starting price, and documented results.
Heat pump installation
Thoughtful system selection, documented commissioning, manufacturer registration, and support long after installation day.
Quoted after assessment
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Heat pump cleaning
Deep cleaning for indoor heads, filters, blower wheels, coils, drains, and visible components within the selected scope.
From $149 first head, $99 each additional
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Annual maintenance
Technical performance checks, condition documentation, and clear recommendations before small issues become expensive failures.
$199–$249
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Diagnostics & repair
A structured diagnostic process that starts with your symptoms and ends with written findings and practical options.
$250 onsite diagnostic visit
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HRV / air exchanger care
Cleaning, maintenance, and condition reporting for the system that moves fresh air through your home.
From $249 standalone, $149 added to a heat-pump visit
Learn morePrices are starting prices before applicable taxes. Final scope and price may vary with equipment condition, access and system configuration. Any additional work must be approved before it begins.
The full equipment lifecycle
Most companies handle one stage. We stay with your system from the first assessment through to replacement, so nothing falls between contractors.
- 01
Assess
- 02
Install
- 03
Document
- 04
Maintain
- 05
Diagnose
- 06
Repair
- 07
Protect
- 08
Replace
Not working the way it should?
Start with guided troubleshooting, not a guess.
Answer a few safe questions about what your system is doing. If the fix is simple, we will tell you. If it is not, your answers travel with your service record so the technician arrives prepared.
A standard residential onsite diagnostic visit is $250 before applicable taxes and includes testing within the approved scope, written findings and clear options.
Property managers & commercial
Portfolio-wide heat pump and HRV care.
Scheduled cleaning, preventative maintenance, unit-level documentation and consolidated reporting across buildings and units — with one point of contact.
Request a portfolio proposalFrequently asked questions
Do you service heat pumps installed by another company?
Yes. You do not need to go back to the original installer. TrustM8 services most major brands and can clean, assess, maintain, diagnose, repair and document an existing system.
What is the difference between cleaning, maintenance, and diagnosis?
Cleaning removes dirt and buildup from filters, coils, the blower wheel and drains within the selected scope. Maintenance adds technical performance and operating checks with a written record. A diagnostic visit is for a system that is faulting, showing an error code, or not heating, cooling or powering on.
How much is a diagnostic visit?
A standard residential onsite diagnostic visit is $250 before applicable taxes. It includes review of your pre-visit information, equipment identification, testing within the approved scope, and written findings with clear options.
Can you clean a mini-split and HRV during one visit?
Yes. Booking both together is the most efficient option. HRV service added to a qualifying heat-pump visit starts at $149 instead of the $249 standalone price.
Do you service multi-zone systems?
Yes. Multi-zone systems are priced per indoor head, and we review mode conflicts and controls across all heads connected to the outdoor unit.
Do you handle manufacturer warranty registration?
For installations completed by TrustM8, we handle manufacturer registration and give you a digital equipment and warranty folder with your model and serial numbers.
Is maintenance included with a new installation?
Our Standard package includes commissioning, documentation and a 90-day comfort optimization period. Prepaid annual maintenance visits are included in the Plus and Complete packages.
Do you offer financing?
We can identify current financing and rebate options and prepare contractor documentation. Approval and eligibility are always determined by the lender or program administrator, not by TrustM8.
Which brands do you service?
We service most major mini-split and HRV brands, including Mitsubishi, Daikin, Fujitsu, LG, Samsung, Gree, Midea, Tosot, Carrier, Lennox and Panasonic. If you are unsure, send us a photo of the label and we will confirm.
What should I do when an error code appears?
Write the code down, take a photo of the display and the equipment label, and submit it through our error-code intake. We only publish code meanings that match verified manufacturer documentation — otherwise a technician reviews the code with your model together.
Ready when you are
Ready when you are.
Whether you need a new heat pump, an overdue cleaning, or a plan so you never have to think about it again — we've got it.