Legal
Service terms and what they mean.
Plain-language terms covering scope, pricing, warranty definitions, and the limits of what any service visit can promise. TrustM8 Solutions Inc., Halifax, Nova Scotia.
Scope and approval
Work outside the selected service scope is never performed without your approval. If we find something else, we document it, explain the options, and wait for your go-ahead.
Pricing basis
- • Prices are before applicable taxes.
- • Final price depends on scope, equipment, access, system configuration, contamination level, and service area.
- • Repairs, parts, refrigerant, after-hours work, and major disassembly are not included unless stated.
- • Any additional work must be approved by the customer before it begins.
Warranty definitions
Manufacturer parts warranty
Covers eligible manufacturer component defects under the manufacturer's own terms and registration requirements.
TrustM8 workmanship warranty
Covers qualifying installation workmanship issues on installations completed by TrustM8, under TrustM8's terms. Two years on qualifying installations.
Optional extended labour protection
A third-party plan that may cover eligible repair labour. Availability, cost and coverage are set by the plan provider.
Maintenance
Scheduled care and documentation. Maintenance is not the same as warranty coverage, and it does not automatically cover parts or repair labour.
Cleaning limitations
- • Refrigerant diagnosis
- • Electrical repair
- • Component replacement
- • Removal of concealed building materials
- • Mould remediation claims
- • Guaranteed removal of all odours
- • Repair of pre-existing damage
- • Invasive technical diagnosis
Diagnostic limitations
- • Replacement parts
- • Refrigerant
- • Major disassembly
- • Repair labour
- • After-hours response
- • Manufacturer warranty approval
- • Guaranteed identification of intermittent faults in one visit
- • Building, electrical, or access modifications
Privacy and advertising measurement
We use the Meta Pixel and Meta Conversions API to measure how our Facebook and Instagram ads perform. When you visit our public pages or submit a booking, quote or contact request, we share with Meta (Meta Platforms, Inc.) the page visited, the type of request, an estimated value, your IP address and browser details, and any Meta ad-click identifier. We do not share your name, email, phone number or address with Meta. The purposes are ad measurement and ad delivery optimisation.
We also record which campaign or website sent you (for example a Facebook ad) with your request, so we know which advertising works.
This measurement is switched off for visitors in regions that require prior consent (EU/EEA, United Kingdom, Switzerland and Quebec), and whenever your browser sends a Global Privacy Control or Do Not Track signal. You can opt out at any time by enabling one of those settings, and you can manage Meta ad preferences in your Facebook or Instagram settings. Questions: booking@trustm8.ca.
Safety
Do not open electrical panels, remove equipment covers, touch wiring, or attempt refrigerant repairs. If you smell burning, see sparks, hear loud electrical buzzing, or observe a serious leak or unsafe condition, stop using the system and contact a qualified technician.
Rebates and financing
Financing and rebate programs change over time. TrustM8 can help identify current options, prepare contractor documentation, and explain which costs may be eligible. Approval and eligibility are determined by the lender or program administrator.
- • We do not guarantee approval for any rebate or financing program.
- • Program amounts and eligibility rules are set by the administrator and can change without notice.
- • We will tell you clearly which paperwork we prepare and which steps are yours.
What we do not promise
- • We do not promise that every fault can be found in a single visit.
- • We do not promise that cleaning removes every odour or stain.
- • We do not display certifications, ratings, or partner badges we are not authorized to use.
- • We do not quote repairs before the system has been assessed.