Find out what is actually wrong — then decide.
A structured diagnostic process that starts with your symptoms, tests within an approved scope, and ends with written findings and practical options.
- Service for most major brands
- Before-and-after documentation
- Clear pricing before work begins
- Heat pump and HRV care under one company
- Halifax-based service team
Starting price: $250 onsite diagnostic visit
Prices are starting prices before applicable taxes. Final scope and price may vary with equipment condition, access and system configuration. Any additional work must be approved before it begins.
Problems we diagnose
How the diagnostic process works
- Step 1
Tell us what the system is doing
Complete a brief online assessment: brand, model, symptoms, error code and optional photos.
- Step 2
We review the information
Your answers are attached to the service record so the technician arrives better prepared.
- Step 3
We diagnose the system
A licensed service technician performs the approved diagnostic work and documents the findings.
- Step 4
You receive clear options
We explain whether the best next step is maintenance, repair, monitoring, or replacement.
What the visit includes
What is included
- Review of your pre-visit assessment
- Equipment identification
- Symptom confirmation
- Error-code verification
- Operational testing
- Electrical and control checks within approved scope
- Refrigeration-system observations or testing where appropriate
- Written findings
- Repair, monitoring, or replacement recommendation
- Fixed-price repair proposal where practical
What is not included
- Replacement parts
- Refrigerant
- Major disassembly
- Repair labour
- After-hours response
- Manufacturer warranty approval
- Guaranteed identification of intermittent faults in one visit
- Building, electrical, or access modifications
Book a diagnostic visit
Share what your system is doing. The more detail you give us, the better prepared the technician arrives.
Diagnostic questions
What does the $250 diagnostic visit include?
Review of your pre-visit information, equipment identification, symptom confirmation, error-code verification, operational testing within the approved scope, and written findings with clear options.
Will the repair be done during the same visit?
Sometimes. Simple repairs within scope can often be completed with your approval. Parts, refrigerant and major work are quoted first and approved before any additional labour begins.
Can you always find the fault in one visit?
We do not promise that. Intermittent faults can require monitoring or a return visit, and we will tell you honestly if that is the situation.
How we keep the scope clear
Work outside the selected service scope is never performed without your approval. If we find something else, we document it, explain the options, and wait for your go-ahead.
Safety first. Do not open electrical panels, remove equipment covers, touch wiring, or attempt refrigerant repairs. If you smell burning, see sparks, hear loud electrical buzzing, or observe a serious leak or unsafe condition, stop using the system and contact a qualified technician.
See all starting pricesReady when you are
Ready when you are.
Whether you need a new heat pump, an overdue cleaning, or a plan so you never have to think about it again — we've got it.